Contact Us

By phone toll-free:

Prospective Members:

1-866-210-1522

For Hearing Impaired TTY/TDD: 1-877-664-6422

Fax Number: (423) 296-4582

Current BlueAdvantage Members:

1-800-841-7434

For Hearing Impaired TTY/TDD: 1-888-423-9490

Fax Number: (423) 535-5498

Current BlueRx Members:

 1-888-311-7508

 For Hearing Impaired TTY/TDD: 1-800-257-3384

Hours: 8 a.m. to 9 p.m., Eastern Time, 7 days a week.

From March 2 to September 30, you may be required to leave a voice mail on weekends and holidays. Calls will be returned within one business day. 

If you need information in an alternative format, please call the current member customer service number above.

If you are a relative calling on behalf of a family member, privacy regulations require that we have written or verbal permission from the member or beneficiary to discuss their personal information. Verbal permission can be provided by phone  and is good for 14 days. Written permission is good for 1 calendar year. You can submit the form below to us by mail or fax.

• HIPAA Permission Form (PDF)

 You can also write to us at:

BlueCross BlueShield of Tennessee
Attn: Medicare Sales
P. O. Box 180205
Chattanooga, TN 37402