Mail Order Pharmacy

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The mail order prescription drug program is an expansion of your current prescription drug benefits program. It also offers the convenience of having your medications delivered right to your home at no additional charge.

The mail order pharmacies can save you money too. You can receive a 90-day supply of generic, preferred and non-preferred brand drugs for two and a half copays.

See your summary of benefits for more information.

Here are some frequently asked questions about the mail order program: (questions only appear, click to reveal answers below)

Can I purchase any prescription through the mail order program? 

The program is designed to cover drugs which are used to treat chronic conditions and are taken for a period of 30 days or longer.

Who do I contact for mail order service? 

You may choose CareMark or Walgreens for your mail order service. If you have questions or need more information, feel free to contact the pharmacy of your choice at the number listed below:

• CareMark
  1-800-311-0485 (TTY: 1-800-311-0533)
  Monday through Friday, 8 a.m. to 8 p.m. Eastern Time
  Saturday, 9 a.m. to 6 p.m Eastern Time
  Sunday, 10 a.m. to 6 p.m. Eastern Time
  CareMark Order Form PDF
  CareMark Mail Order Brochure PDF
• Walgreens
  1-800-489-2197 (TTY: 1-800-925-0178)
  Monday through Friday, 8 a.m. to 10  p.m. Eastern Time
  Saturday and Sunday, 8 a.m. to 5 p.m. Eastern Time
  Walgreens Mail Service Order Form PDF

 

When will I receive my order? 

Your prescription will be delivered to you, postage paid by U.S. mail or other carrier, within approximately 14 days from receipt of the order. Prescriptions can be shipped via overnight carrier for an additional charge.

Will I get generic or brand name drugs? 

That depends on you and your doctor. If you wish to obtain a brand name drug when a generic is available, your doctor must write "dispense as written" or "brand necessary" on the prescription. Generic drugs are equal in effectiveness and safety to brand name drugs. They contain the same active ingredients, have the same degree of purity, the same potency and the same concentration as their brand name counterparts. Yet, generic drugs generally offer savings of greater than 50% when compared to the brand name products.

How do I order refills?

For refills, you can do one of the following at least two weeks before your current supply will run out. Be prepared to provide the patient's date of birth, your member ID number, your prescription number(s) and your credit card information.

• By mail: complete the refill order envelope received with your previous prescription order. Mail it with your refill slips and payment.
• By phone:
  • Call CareMark at 1-800-311-0485 (TTY: 1 800 311-0533) Monday through Friday, 8 a.m. to 8 p.m., Saturday 9 a.m. to 6 p.m. or Sunday 10 a.m. to 6 p.m. Eastern Time
  • Call Walgreens at 1-800-489-2197 (TTY: 1 800 925-0178) Monday through Friday, 8 a.m. to 10  p.m., Saturday and Sunday 8 a.m. to 5 p.m. Eastern Time

Please note: 60 percent of the daily supply must be used before a prescription for the same medication can be refilled. Early reorders will be held until the refill is allowed.

What if I have no refills left on my mail order prescription? 

If your prescription label indicates "0" refills or your refill request states "your prescription has expired," please do the following:

• Request a new prescription from your doctor
• Mail it directly to CareMark or Walgreens along with your payment and completed order form to appropriate address:
  • CareMark
    P.O. Box 9106
    Clearwater, FL 33758-9922
  • Walgreens Mail Service
    P.O. Box 628001
    Orlando, FL 32862-8001

How can I enroll? 

To enroll in the mail order prescription drug program, you need to complete the following:

1. Select the mail order pharmacy you wish to use.
2. Complete the order form that is included in your enrollment packet or print one from the link below.
3. Ask your physician to write two prescriptions:
   1. one for an initial 90-day supply to be filled by your local pharmacy and
   2. one for the mail order prescription drug program with appropriate refills.
4. Mail your order form, your original written prescription(s) and payment (check, money order or credit card information) to the appropriate address: