Contact Us

By phone toll-free:

Medicare Shoppers:

1-866-210-1522

TTY/TDD users should call: 1-877-664-6422

Fax Number: (423) 296-4582

Hours: 8 a.m. to 9 p.m., Eastern Time, 7 days a week.

From March 1 to September 30, you may be required to leave a voice mail on weekends and holidays. Calls will be returned within one business day.

Current BlueAdvantage Members:

1-800-841-7434

TTY/TDD users should call: 1-888-423-9490

Fax Number: (423) 535-5498

Hours: 8 a.m. to 9 p.m., Eastern Time, 7 days a week.

From March 1 to September 30, you may be required to leave a voice mail on weekends and holidays. Calls will be returned within one business day.

Current BlueRx Members:

1-888-311-7508

Fax Number: (205) 220-9575

TTY/TDD users should call: 1-800-257-3384

Hours: 8 a.m. to 8 p.m., Central Time, 7 days a week

From March 1 to September 30, you may be required to leave a voice mail on weekends and holidays. Calls will be returned within one business day.

 Current BlueCross65 and BlueElite Members:

1-800-553-8158

(423) 535-5605

Fax Number: (423) 535-5498

Hours: 8 a.m. to 5:15 p.m.
Eastern Time, Monday – Friday.

You can also write to us at:

BlueCross BlueShield of Tennessee
1 Cameron Hill Circle
Chattanooga, TN 37402

BlueRx Mailing Address:
Blue Cross and Blue Shield of Alabama
450 Riverchase Parkway East
Birmingham, AL 35244

If you need information in an alternative format, please call the current member customer service number above.

If you are a relative calling on behalf of a family member, privacy regulations require that we have written or verbal permission from the member or beneficiary to discuss their personal information. Verbal permission can be provided by phone  and is good for 14 days. Written permission is good for 1 calendar year. You can submit the form below to us by mail or fax.

• HIPAA Permission Form