Mail Order Pharmacy

The mail order prescription drug program is an expansion of your current prescription drug benefits program. It also offers the convenience of having your medications delivered right to your home.

The mail order pharmacies can save you money too. You can receive a 3 month supply of preferred and non-preferred generic drugs and preferred and non-preferred brand drugs for two and a half copays.

See your Summary of Benefits for more information.

Below are frequently asked questions about the mail order program:

Can I purchase any prescription through the mail order prescription drug program?

The program is designed to cover drugs which are used to treat chronic conditions and are taken for a period of 30 days or longer.

Who do I contact for mail order service? 

You may choose CVS CareMark or Walgreens for your mail order service. If you have questions or need more information, feel free to contact the pharmacy of your choice at the numbers listed below:

• CVS CareMark
  1-800-311-0485

(TTY/TDD users should call 1-800-311-0533)
Monday through Friday, 8 a.m. to 8 p.m. Eastern Time
Saturday, 9 a.m. to 6 p.m. Eastern Time
Sunday, 10 a.m. to 6 p.m. Eastern Time
CVS CareMark Order Form
CVS CareMark Mail Order Brochure

• Walgreens  
  1-800-489-2197

(TTY/TDD users should call 1-800-925-0178)
Monday through Friday, 8 a.m. to 10  p.m. Eastern Time
Saturday and Sunday, 8 a.m. to 5 p.m. Eastern Time
Walgreens Mail Service Order Form

When will I receive my mail order prescription(s)?

Your prescription(s) will be delivered to you, postage paid by the U.S. Mail or other carrier, within approximately 14 days from receipt of the order. Prescriptions can be shipped via overnight carrier for an additional charge.

Will I get generic or brand name drugs through the mail order pharmacy?

That depends on you and your doctor. If you wish to obtain a brand name drug when a generic is available, your doctor must write "dispense as written" or "brand necessary" on the prescription. Generic drugs are equal in effectiveness and safety to brand name drugs. They contain the same active ingredients, have the same degree of purity, the same potency and the same concentration as their brand name counterparts. Yet, generic drugs generally offer savings of greater than 50 percent when compared to the brand name products.

How do I obtain refills through the mail order pharmacy?

Do one of the following at least two weeks before your current supply will run out. Be prepared to provide your date of birth, your member ID number, your prescription number(s) and your credit card information.

• By mail: Complete the refill order envelope received with your previous prescription order. Mail it with your refill slips and payment.
• By phone:
  • Call CVS CareMark at 1-800-311-0485 (TTY/TDD users should call 1 800 311-0533) Monday through Friday, 8 a.m. to 8 p.m., Saturday 9 a.m. to 6 p.m. or Sunday 10 a.m. to 6 p.m. Eastern Time
  • Call Walgreens at 1-800-489-2197 (TTY/TDD users should call 1 800 925-0178) Monday through Friday, 8 a.m. to 10  p.m., Saturday and Sunday 8 a.m. to 5 p.m. Eastern Time

Note: 60 percent of the supply must be used as prescribed before a prescription for the same medication can be refilled. Early reorders will be held until the refill is allowed.

What if I have no refills left on my mail order prescription?

If your prescription label indicates "0" refills or if your refill request states "your prescription has expired," please do the following:

1. Request a new prescription from your doctor.
2. Mail the new prescription directly to CVS CareMark or Walgreens along with your payment and completed order form to the appropriate address:

• CVS CareMark
  P.O. Box 9106
  Clearwater, FL 33758-9922
• Walgreens Mail Service
  P.O. Box 628001
  Orlando, FL 32862-8001

How can I enroll in the mail order prescription drug program?

1. Select the mail order pharmacy you wish to use.
2. Complete the order form that is included in your enrollment packet or print one from the link below.
3. Ask your physician to write two prescriptions:
a. one for an initial 3 month supply to be filled by your local pharmacy
b. one for the mail order prescription drug program with appropriate refills
4. Mail your order form, your original written prescription(s) and payment (check, money order or credit card information) to the appropriate address:

• CVS CareMark
  P.O. Box 9106
  Clearwater, FL 33758-9922
  CVS CareMark Order Form
  CVS CareMark Mail Order Brochure
• Walgreens Mail Service
  P.O. Box 628001
  Orlando, FL 32862-8001
  Walgreens Order Form