The mail-order pharmacy program is an expansion of your current prescription drug benefits. It offers the convenience of having your medications delivered right to your home.

The mail-order pharmacy program can save you money too. You can receive a 3-month supply of your prescription for just two and a half copays.

Below are frequently asked questions about the mail-order pharmacy program:

Can I purchase any prescription through the mail-order pharmacy program?

The mail-order pharmacy program is designed to cover maintenance medications that are taken for a period of 30 days or longer. Maintenance medications are those medications taken for chronic or long-term conditions such as heart disease, diabetes, high cholesterol and high blood pressure.

Which pharmacies can I use for mail-order service?

You may choose CVS Caremark or Walgreens for your mail-order service.

How can I enroll in the CVS Caremark mail-order pharmacy program?

To find out if you could save money and start using CVS Caremark mail service for your maintenance medications, call FastStart® toll free at 1-800-875-0867, Monday – Friday, 7 a.m. to 7 p.m. CST. (TTY/TDD users should call 1-800-406-6431.) Be assured that CVS Caremark will not fill your medications through mail service unless you call them first and give them your permission. Before you call, please have your insurance information handy.

How can I enroll in the Walgreens mail-order pharmacy program?

Online: Register at WalgreensHealth.com. From the registration confirmation page, follow the instructions to submit your new prescription.

By mail: Complete the registration form included with your enrollment packet then mail the form along with your original prescription to the address included on the form. Click here to download and print the Walgreens Registration Form .

By phone: Call Walgreens Customer Care Center at 1-800-489-2197, Monday – Friday, 8 a.m. to 10 p.m. EST, Saturday and Sunday, 8 a.m. to 5 p.m. EST. (TTY/TDD users should call 1-800-925-0178.) Before you call, please have your insurance information handy.

How do I obtain refills through the mail-order pharmacy program?

You can refill your mail order medications in three easy ways:

Online: Visit Caremark.com  or WalgreensHealth.com

By mail: Complete the refill order envelope received with your previous prescription order. Mail it with your refill slips and payment to the appropriate pharmacy.

• CVS Caremark
  P.O. Box 659541
  San Antonio, TX 78265-9541
  CVS Caremark Order Form
• Walgreens
  P.O. Box 29061
  Phoenix, AZ 85038-9061
  Walgreens Prescription Order Form
  
  Walgreens will also accept a faxed prescription. Simply provide this form: Walgreens Mail Service Prescriber Fax Form  to your doctor to complete and fax to the number listed on the form.

By phone:

• Call CVS Caremark at 1-866-249-6167
  TTY/TDD users should call 1-866-236-1069
  24 hours a day, 7 days a week
• Call Walgreens at 1-800-489-2197
  TTY/TDD users should call 1-800-925-0178
  Monday – Friday, 8 am to 10 pm EST
  Saturday and Sunday, 8 am to 5 pm EST
  
  Be prepared to provide your BlueAdvantage ID number found on your member ID card, the name of your medication, your doctor’s name and phone number, your mailing address and your payment information.

Note: 75 percent of the supply must be used as prescribed before a prescription for the same medication can be refilled. Early reorders will be held until the refill is allowed.

When will I receive my mail-order prescriptions?

Your prescriptions will be delivered to you postage-paid by U.S. Mail or other carrier within approximately 14 days from receipt of the order. Prescriptions can be shipped via overnight carrier for an additional charge.

Will I get generic or brand name drugs through the mail-order pharmacy program?

That depends on you and your doctor. If you wish to obtain a brand name drug when a generic is available, your doctor must write "dispense as written" or "brand necessary" on the prescription. Generic drugs are equal in effectiveness and safety to brand name drugs. They contain the same active ingredients; have the same degree of purity, the same potency and the same concentration as their brand name counterparts. Yet, generic drugs generally offer savings of greater than 50 percent when compared to the brand name products.

What if I have no refills left on my mail-order prescription?

If your prescription label indicates "0" refills or if your refill request states "your prescription has expired," please do the following:

1. Request a new prescription from your doctor.
2. Mail the new prescription directly to CVS Caremark or Walgreens along with your payment and completed order form:

• CVS Caremark
  P.O. Box 659541
  San Antonio, TX 78265-9541
  CVS Caremark Order Form

• Walgreens
  P.O. Box 29061
  Phoenix, AZ 85038-9061
  Walgreens Prescription Order Form
  
  Walgreens will also accept a faxed prescription. Simply provide this form: Walgreens Mail Service Prescriber Fax Form  to your doctor to complete and fax to the number listed on the form.