Contact Us

Do you have questions about our plans or need help enrolling?

Call 1-866-210-1522

TTY/TDD users should call: 1-877-664-6422

Calls to this number are free. We can be reached between the hours of 8 a.m. to 9 p.m. Eastern Time, 7 days a week. From February 15 to October 14 you may be required to leave a message on weekends and holidays. Your call will be returned the next business day.

Request Plan Information

You can also write to us at:

BlueCross BlueShield of Tennessee
Individual and Medicare Product Sales Department
1 Cameron Hill Circle, Suite 0027
Chattanooga, TN 37402 

Current BlueAdvantage Members:

1-800-841-7434

TTY/TDD users should call: 1-888-423-9490

Fax Number: (423) 535-5498

Hours: 8 a.m. to 9 p.m., Eastern Time, 7 days a week.

Please note: From February 15 to October 14, you may be required to leave a message on weekends and holidays. Your call will be returned the next business day.

You can also write to us at:

BlueCross BlueShield of Tennessee
BlueAdvantage Operations
1 Cameron Hill Circle, Suite 005
Chattanooga, TN 37402

Current BlueCross65 and BlueElite Members:

1-800-553-8158 or (423) 535-5605

Fax Number: (423) 535-5498

Hours: 8 a.m. to 5:15 p.m., Eastern Time, Monday – Friday.

You can also write to us at:

BlueCross BlueShield of Tennessee
BlueAdvantage Operations
1 Cameron Hill Circle, Suite 005
Chattanooga, TN 37402

Current BlueRx (PDP) Members:

1-888-311-7508

TTY/TDD users should call: 711

Hours: 8 a.m. to 8 p.m., Central Time, 7 days a week.

Please note: From February 15 to October 14, you may be required to leave a message on weekends and holidays. Your call will be returned the next business day.

You can also write to us at:

Blue Cross and Blue Shield of Alabama
Attn: Senior Products
450 Riverchase Parkway East
Birmingham, AL 35244

Other Helpful Information

If you need information in an alternative format, please call the current member customer service number above.

If you are a relative calling on behalf of a family member, privacy regulations require that we have written or verbal permission from the member or beneficiary to discuss their personal information. Verbal permission can be provided by phone and is good for 14 days. You can submit the form below to us by mail or fax.

HIPAA Permission Form  

If you have any questions while considering your Medicare choices and related issues, here are some additional sources for information:

Medicare – 1-800-MEDICARE (1-800-633-4227), 24 hours per day, 7 days per week. TTY users should call 1-877-486-2048; visit Medicare.gov

Security Administration – 1-800-772-1213; TTY users: 1-800-325-0778; Visit socialsecurity.gov