Contact Us

Do you have questions about our plans or need help enrolling?

1-888-770-8840
Hours: 8 a.m. to 9 p.m. ET, 7 days a week
TTY users should call: 711
From February 15 through September 30, you may be required to leave a message on holidays and weekends. We will return your call the next business day.

You can also write to us at:
BlueCross BlueShield of Tennessee
1 Cameron Hill Circle, 3G2
Chattanooga, TN 37402

Current BlueAdvantage℠ Members:

1-800-831-BLUE (2583)
Hours: 8 a.m. to 9 p.m. ET, 7 days a week
TTY users should call: 711
Fax Number: (423) 535-5498

You can also write to us at:
BlueCross BlueShield of Tennessee
BlueAdvantageSM Operations
1 Cameron Hill Circle, Suite 0005
Chattanooga, TN 37402

Current BlueChoice℠ Members:

1-800-317-BLUE (2583)
Hours: 8 a.m. to 9 p.m. ET, 7 days a week
TTY users should call: 711
Fax Number: (423) 535-5498

You can also write to us at:
BlueChoice Tennessee
1 Cameron Hill Circle, Suite 0005
Chattanooga, TN 37402

Current BlueCross65 and BlueElite℠ Members:
1-800-553-8158 or (423) 535-5605
Hours: 8 a.m. to 5:15 p.m. ET, Mon - Fri.
Fax Number: (423) 535-5498

You can also write to us at:
BlueCross BlueShield of Tennessee
BlueAdvantageSM Operations
1 Cameron Hill Circle, Suite 0005
Chattanooga, TN 37402

24/7 Nurseline

1-866-275-1660

Other Helpful Information

If you need information in an alternative format, please call the appropriate Member Service number listed above. If you are a relative calling on behalf of a family member, privacy regulations require that we have written or verbal permission from the member or beneficiary to discuss their personal information. Verbal permission can be provided by phone and is good for 14 days. Written permission is good for one calendar year. You can submit this form below to us by mail or fax.

HIPAA Permission Form

If you have any questions while considering your Medicare choices and related issues, here are some additional sources for information:

Medicare 1-800-MEDICARE (1-800-633-4227); TTY users: 1-877-486-2048; Visit medicare.gov

Social Security Administration 1-800-772-1213; TTY users: 1-800-325-0778; Visit socialsecurity.gov

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