Contact Us

Do you have questions about our plans or need help enrolling?

1-888-770-8840
Hours: 8 a.m. to 9 p.m. ET, Mon-Fri.
TTY users should call: 711

From February 15 through September 30, you may be required to leave a message on holidays and weekends. We will return your call the next business day.

You can also write to us at:
BlueCross BlueShield of Tennessee
1 Cameron Hill Circle, 3G2
Chattanooga, TN 37402

Current BlueAdvantage℠ Members:

1-800-831-BLUE (2583)
Hours: 8 a.m. to 9 p.m. ET, Mon-Fri.
TTY users should call: 711

Fax Number: (423) 535-5498

You can also write to us at:
BlueCross BlueShield of Tennessee
BlueAdvantageSM Operations
1 Cameron Hill Circle, Suite 0005
Chattanooga, TN 37402

Current BlueChoice℠ Members:

1-800-317-BLUE (2583)
Hours: 8 a.m. to 9 p.m. ET, Mon-Fri.
TTY users should call: 711

Fax Number: (423) 535-5498

You can also write to us at:
BlueChoice Tennessee
1 Cameron Hill Circle, Suite 0005
Chattanooga, TN 37402

Current BlueCross65 and BlueElite℠ Members:

1-800-553-8158 or (423) 535-5605
Hours: 8 a.m. to 5:15 p.m. ET, Mon-Fri.

Fax Number: (423) 535-5498

You can also write to us at:
BlueCross BlueShield of Tennessee
BlueAdvantageSM Operations
1 Cameron Hill Circle, Suite 0005
Chattanooga, TN 37402

24/7 NURSELINE

1-866-275-1660

Other Helpful Information

If you need information in an alternative format, please call the appropriate Member Service number listed above. If you are a relative calling on behalf of a family member, privacy regulations require that we have written or verbal permission from the member or beneficiary to discuss their personal information. Verbal permission can be provided by phone and is good for 14 days. Written permission is good for one calendar year. You can submit this form below to us by mail or fax.

HIPAA Permission Form

If you have any questions while considering your Medicare choices and related issues, here are some additional sources for information:

Medicare 1-800-MEDICARE (1-800-633-4227); TTY users: 1-877-486-2048; Visit medicare.gov

Social Security Administration 1-800-772-1213; TTY users: 1-800-325-0778; Visit socialsecurity.gov

New to Medicare?

Watch this helpful video to learn the three keys to finding the right Medicare plan.

Watch Video

Medicare 101

Learn more about Medicare. Our 101 Guide gives you a simplified look at this complicated thing called Medicare.

Medicare 101 GuidePDF

BlueVoice

Your Voice Matters

BlueVoice℠ is your place to be heard.  Give us your opinion and we'll give you a chance to win great prizes!

Join Today