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MEDICARE PLAN MANAGEMENT TOOLS & RESOURCES

We’re here with helpful tools and more

This page shares tools and resources to help you use your benefits, get care, see what your plan covers and find the information you need. Scroll down to get started. Or click the button below to log in or create your online member account.

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We’ve got you covered

Find Care

Find a doctor, hospital or specialist in our Medicare Advantage network.


Pharmacy & Prescriptions

See what drugs we cover, and find a local pharmacy in our network.

See Pharmacies & Prescriptions

Shop for Over-the-Counter Items

Many of our BlueAdvantage members get an allowance to spend on over-the-counter (OTC) items like cold medicine, vitamins and more. Order online and have them shipped right to your door.

Dental, Vision & Hearing

We know that sometimes Original Medicare isn't enough. That's why all of our BlueAdvantage plans include hearing benefits and many plans include dental and vision coverage at no extra cost.

More About Dental, Vision & Hearing

Documents & Forms

We've put together the most common documents and forms you may need for your plan. Medicare Member Materials for 2026 will be available by 10/15/25. This includes Annual Notice of Change (ANOC), Evidence of Coverage (EOC), Summary of Benefits and Formularies.

Your Plan Materials & Tools

Log in to your account to see your plan’s Evidence of Coverage, drug list and other helpful tools.

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Woman checking her online OTC order on her phone.

Get to know your over-the-counter (OTC) benefit

Many of our BlueAdvantage members get an allowance for OTC items. We want to help you get the most out of this benefit. So we've answered some of your most common questions about it here.

Am I eligible for the OTC benefit?

If you’re a BlueAdvantage, BlueAdvantage Extra or BlueAdvantage Freedom member, you get this benefit. This benefit isn’t included in our BlueAdvantage Plus or BlueAdvantage Prime plans.

Signed up for our BlueAdvantage Total Heart and Diabetes or BlueAdvantage Total Heart and Diabetes Plus plans? You’ll get a flex card with a monthly allowance for OTC items and healthy food — starting in 2026.

Where can I spend my OTC allowance?

Where you can spend your OTC allowance depends on your plan.

BlueAdvantage, BlueAdvantage Extra and BlueAdvantage Freedom members:

  • You can order online. Just click here to log in to or create your OTC account. Once you’ve signed up, you can shop online, request a print catalog or check your balance. Your items will be shipped right to your door.
  • You can also call in a catalog order by phone. Just contact 1-844-995-5834, TTY 7111-844-995-5834, TTY 711. You can speak to a live agent Monday to Friday, from 8 a.m. to 8 p.m. ET. Please have your Member ID and order ready when calling.

BlueAdvantage Total Heart and Diabetes and BlueAdvantage Total Heart and Diabetes Plus members:

  • Starting next year, you can order online through your flex card account. Your items will be shipped right to your door. You can bookmark the webpage now, but you’ll have to wait until Jan 1, 2026, to create your account.
  • You’ll also be able to order by phone. Starting Jan. 1, 2026, you can call 1-844-995-5834, TTY 7111-844-995-5834, TTY 711, to speak with a live agent. They’re open Monday to Friday, 8 a.m. to 8 p.m. ET. Please have your Member ID, flex card and order ready when calling.
  • Total and Total Plus members will have other shopping options. To learn more, contact us. Starting Jan. 1, 2026, you can also find more details in your online flex card account.

Does my allowance roll over?

No, your allowance doesn’t roll over. So be sure to get the items you need by the end of each allowance period.

BlueAdvantage, BlueAdvantage Extra and BlueAdvantage Freedom members:

You get a quarterly allowance. That means your leftover funds will expire at the end of each quarter. Here are the important dates to remember:

  • Quarter 1: Jan. 1–March 31
  • Quarter 2: April 1–June 30
  • Quarter 3: July 1–Sept. 30
  • Quarter 4: Oct. 1–Dec. 31

BlueAdvantage Total Heart and Diabetes and BlueAdvantage Total Heart and Diabetes Plus members:

Starting in 2026, you get a monthly allowance. That means your leftover funds will expire at the end of each month.

Will I need to use a special card for this benefit?

BlueAdvantage, BlueAdvantage Extra and BlueAdvantage Freedom members:

No. You just need your BlueAdvantage, BlueAdvantage Extra or BlueAdvantage Freedom Member ID. If you’re shopping online, you’ll only have to enter your Member ID once — when you create your OTC account.

BlueAdvantage Total Heart and Diabetes and BlueAdvantage Total Heart and Diabetes Plus members:

Yes. Total and Total Plus members will get an easy-to-use flex card pre-loaded with a monthly allowance for OTC items and healthy food . This allowance will be reloaded at the start of each month. Unused funds from the previous month won’t roll over.

All BlueAdvantage members:

If your order total is more than your benefit balance, you can use another form of payment to pay the balance. Just add another form of payment when you check out.

Will I get an OTC catalog?

The best way to search for approved items is with your online account. There, you can easily see what's available, check your current balance, request a print catalog and place your order.

  • BlueAdvantage, BlueAdvantage Extra and BlueAdvantage Freedom members: Click here to log in to or create your online account.
  • BlueAdvantage Total Heart and Diabetes and BlueAdvantage Total Heart and Diabetes Plus members: You can bookmark the webpage now, but you’ll have to wait until Jan 1, 2026, to create your online account.
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MEMBER DISCOUNTS, PROGRAMS AND BENEFITS
 

Learn more about

If you’re already a member of a BlueCross BlueShield of Tennessee Medicare plan, you have access to these resources. Log in now to start enjoying them.

Be fit, stay focused, and get social with a free fitness program

We offer a free fitness program to help you achieve your health and fitness goals.

  • Many locations to pick from, from national chains to local gyms
  • Group exercise classes designed for all fitness levels and abilities
  • Social activities and more

Exercise at home or at a local fitness center

Keep track of your fitness goals

Access healthy diet and fitness tips

Pay less for health and wellness with our member discount program.

Live a healthy lifestyle for less with discounts on health and wellness products and services.

  • Fitness products
  • Personal care
  • Healthy eating
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A senior woman using weights to workout her arms.

Get rewarded for healthier habits

The My HealthPath® Wellness and Rewards Program lets you earn rewards for taking care of your health. You can earn gift cards for getting certain preventive screenings your doctor says you need.

Get started with My HealthPath

What is My HealthPath?

My HealthPath is a rewards program for Medicare Advantage member s. Once you sign up, you can earn gift cards for getting certain health screenings. You can also earn a gift card once each year for completing your Health Needs Assessment. And you’ll have access to health trackers and self-guided programs to help you stay on top of your health.

How can I earn gift cards?

You can earn gift cards by getting certain screenings you may need. Your provider will send us the claim for your screenings. Once we process the claim, you’ll get your gift card within 12 weeks. You may be able to earn gift cards for these screenings:

  • Annual Wellness Visit
  • Health Needs Assessment
  • Colorectal cancer preventive screenings*
  • Breast cancer screenings*
  • Diabetic retinal eye exam*

*We encourage you to get your screenings as recommended by your provider. However, gift cards are only awarded as defined in the My HealthPath program. To earn a gift card, you must be enrolled in My HealthPath, be eligible for the incentive and get the service(s) within the calendar year. Gift card eligibility requirements and some restrictions may apply.

How can I learn more or sign up?

You can learn more or sign up three ways.

  1. Go to bcbstmyhealthpath.com. Once you sign up and log in, you’ll be able to complete your Health Needs Assessment. Just click the link at the top of the screen.
  2. Give us a call at 1-800-831-2583, TTY 711.
  3. Download the free AlwaysOn® mobile app on your smart device.

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Coverage when you travel

Your BlueAdvantage (PPO)℠ benefits go with you when you travel. Emergencies, urgently needed care and out-of-area dialysis are covered as in-network nationwide. Some exclusions apply. Questions? Give us a call 1-800-831-25831-800-831-2583, TTY 711711

Coverage when you travel

Your BlueAdvantage (PPO)℠ benefits go with you when you travel. Emergencies, urgently needed care and out-of-area dialysis are covered as in-network nationwide. Some exclusions apply. Questions? Give us a call 1-800-831-25831-800-831-2583, TTY 711711

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Your rights as a member

Access notices and forms to understand your rights and responsibilities, and make requests related to those rights.

View Member Rights