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MEDICARE PLAN MANAGEMENT TOOLS & RESOURCES

We’re here with helpful tools and more

We’ve pulled together some things to help you learn about and use your benefits, like looking up your drug list or downloading a form.

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COVID-19 Resources

The COVID-19 Public Health Emergency has ended. See what this means for your benefits.

FIND OUT MORE

COVID-19 Resources

The COVID-19 Public Health Emergency has ended. See what this means for your benefits.
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We’ve got you covered

Find Care

You can search for all the doctors, hospitals and specialists that are in our Medicare Advantage network.

Pharmacy & Prescriptions

Find out if your plan covers your prescription drugs and find a pharmacy in your network.

See Pharmacies & Prescriptions

Shop for Over-the-Counter Items

Many of our BlueAdvantage members get a quarterly allowance to spend on over-the-counter (OTC) items like cold medicine, vitamins and more. Order online and have them shipped right to your door.

Dental, Vision & Hearing

We know that sometimes Original Medicare isn't enough. That's why all of our BlueAdvantage plans include hearing benefits and many plans include dental and vision coverage at no extra cost.

More About Dental, Vision & Hearing

Documents & Forms

Find important documents and forms.

Access your Plan Materials and Tools

View or download your Evidence of Coverage or list of covered drugs and find links to your plan’s provider and pharmacy lookup tools.
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Woman checking her online OTC order on her phone.

Get to know your over-the-counter (OTC) benefit

Many of our BlueAdvantage members get a quarterly allowance for OTC items. We want to help you get the most out of this benefit. So we've answered some of your most common questions about it here.

Am I eligible for the OTC benefit?

If you’re a BlueAdvantage, BlueAdvantage Extra or BlueAdvantage Freedom member, you get this benefit. This benefit isn’t included in our BlueAdvantage Plus or BlueAdvantage Prime plans.

How can I spend my OTC allowance?

You can use your OTC allowance to buy wellness items like cold medicine and vitamins. There are two ways to shop:

  • Online: The easiest way to shop for these items is to go online. Just click here to log in or create your OTC account. Once you’ve signed up, you can go online to check your current balance and place an order. Items ordered online will be shipped right to your door.
  • By Phone: You can also call in your catalog order. Just contact 1-844-995-5834, TTY 7111-844-995-5834, TTY 711. You can speak to a live agent Monday to Friday, from 8 a.m. to 8 p.m. ET. Please have your Member ID and order ready when calling.

Does my allowance roll over?

No. Your allowance doesn’t roll over, so be sure to get the items you need by the end of each quarter. Here are the important dates to remember:

  • Quarter 1: Jan. 1–March 31
  • Quarter 2: April 1–June 30
  • Quarter 3: July 1–Sept. 30
  • Quarter 4: Oct. 1–Dec. 31

Will I need to use a special card for this benefit?

No. You just need your BlueAdvantage or BlueAdvantage Freedom Member ID. If you’re shopping online, you’ll only have to enter your Member ID once — when you create your OTC account. If you’re shopping in person, you’ll let the cashier know you’re paying with your plan allowance. They may ask to see your Member ID just to confirm it’s you.

Note: You can’t spend more than your current balance or use your own money when ordering by phone or through your online account. You can use your own money when shopping at a local store.

Will I get an OTC catalog?

The best way to search for approved OTC items is with your online OTC account. There, you can easily see what’s available, check your current balance and place your order. If you’d like a print catalog mailed to you, please call us and let us know.
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MEMBER DISCOUNTS, PROGRAMS AND BENEFITS
 

Learn more about

If you’re already a member of a BlueCross BlueShield of Tennessee Medicare plan, you have access to these resources. Log in now to start enjoying them.

Be fit, stay focused, and get social with a free fitness program

We offer a free fitness program to help you achieve your health and fitness goals.

  • Many locations to pick from, from national chains to local gyms
  • Group exercise classes designed for all fitness levels and abilities
  • Social activities and more

Exercise at home or at a local fitness center

Keep track of your fitness goals

Access healthy diet and fitness tips

Pay less for health and wellness with our member discount program.

Live a healthy lifestyle for less with discounts on health and wellness products and services.

  • Fitness products
  • Personal care
  • Healthy eating
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Get rewarded for healthier habits

The My HealthPath® Wellness and Rewards Program lets you earn rewards for taking care of your health. You can earn gift cards for getting certain preventive screenings your doctor says you need.

Get started with My HealthPath

What is My HealthPath?

My HealthPath is a rewards program for Medicare Advantage member s. Once you sign up, you can earn gift cards for getting certain health screenings. You can also earn a gift card once each year for completing your Health Needs Assessment. And you’ll have access to health trackers and self-guided programs to help you stay on top of your health.

How can I earn gift cards?

You can earn gift cards by getting certain screenings you may need. Your provider will send us the claim for your screenings. Once we process the claim, you’ll get your gift card within 12 weeks. You may be able to earn gift cards for these screenings:

  • Annual Wellness Visit
  • Health Needs Assessment
  • Colorectal cancer preventive screenings*
  • Breast cancer screenings*
  • Diabetic retinal eye exam*

*We encourage you to get your screenings as recommended by your provider. However, gift cards are only awarded as defined in the My HealthPath program. To earn a gift card, you must be enrolled in My HealthPath, be eligible for the incentive and get the service(s) within the calendar year. Gift card eligibility requirements and some restrictions may apply.

How can I learn more or sign up?

You can learn more or sign up three ways.

  1. Go to bcbstmyhealthpath.com. Once you sign up and log in, you’ll be able to complete your Health Needs Assessment. Just click the link at the top of the screen.
  2. Give us a call at 1-800-831-2583, TTY 711.
  3. Download the free AlwaysOn® mobile app on your smart device.

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Coverage when you travel

Your BlueAdvantage (PPO)℠ benefits go with you when you travel. Emergencies, urgently needed care and out-of-area dialysis are covered as in-network nationwide. Some exclusions apply. Questions? Give us a call 1-800-831-25831-800-831-2583, TTY 711711

Coverage when you travel

Your BlueAdvantage (PPO)℠ benefits go with you when you travel. Emergencies, urgently needed care and out-of-area dialysis are covered as in-network nationwide. Some exclusions apply. Questions? Give us a call 1-800-831-25831-800-831-2583, TTY 711711

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Are you getting the most out of your plan?

You can get all of your plan details in one secure place when you register your online account here or in the BCBSTNSM app. You’ll find all your recent claim summaries, find providers in your network, estimate costs and more.

REGISTER ONLINE ACCOUNT DOWNLOAD THE APP
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Your rights as a member

Access notices and forms to understand your rights and responsibilities, and make requests related to those rights.

View Member Rights
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